Refund policy

PLEASE READ CAREFULLY

 

Due to safety precautions related to the Coronavirus Pandemic, returns are not accepted. This means, no items are eligible for refund. If an item arrives damaged, please contact us at info@ooogurl.store with the words DAMAGED in the subject line. These concerns will be addressed on a case by case basis.

Customers have 14 days from the date of delivery to present concerns related to damage or quality. After 14 days, the customer shall accept the item as is.

To start a correction due to damage or quality,  you can contact us at Info@oooGurl.store. If your request is accepted, we’ll send you a return shipping label where appropriate, as well as instructions on how and where to send your package. Items sent back to us without first requesting a correction will not be accepted.

You can always contact us for any quality control or damage question at Info@oooGurl.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Contact info:

Email: info@ooogurl.store

Phone: +1916-668-9543

Support Time: Monday - Friday (9 AM-5 PM)

Address: 1750 Prairie City Rd 130 1119,Folsom, CA 95630, USA